Effective Date: April 2025
At CAN LING TRADE LIMITED, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our return and refund policy below.
Eligibility for Returns
We accept returns under the following conditions:
The item must be returned within 7 days from the delivery date.
The item must be unused, in its original packaging, and in the same condition you received it.
A proof of purchase or receipt is required.
Items must be returned with all original components, manuals, accessories, and documentation.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Non-Returnable Items
We do not accept returns for:
Products that are damaged due to misuse or unauthorized modifications
Items returned after the stated return period
Clearance or final sale items (if applicable)
Software or digital downloads (if sold)
Customized products
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
If you received a defective or damaged product, we offer a replacement at no additional cost. Please contact us within 3 days of delivery with photos of the issue.
Return Shipping
Customers are responsible for the cost of return shipping unless the item is defective or incorrect.
We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without proof of delivery.
How to Request a Return or Refund
To initiate a return or request a refund, please contact us at:
📧info@canlingtrade.shop
Include the following:
Your order number
A brief description of the issue
We reserve the right to refuse returns that do not meet the above conditions.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift at the time of purchase, or if the giver sent the order to themselves to deliver it to you later, we will refund the giver and they will be informed of your return.
Need help?
Contact us at 📧info@canlingtrade.shop for questions related to refunds and returns.
Thank you for shopping with CAN LING TRADE LIMITED 【燦領貿易有限公司】